Return & Refund Policy

You have 7 days from the date your order is delivered to request a return or report a problem. Requests made after 7 days cannot be accepted.

If your item arrives damaged, defective, or is not what you ordered (wrong color, size, or model), contact us within 7 days of delivery with your order number and clear photos or a video of the item and shipping label.

Once verified, we will send a free replacement or issue a full refund — your choice. You will not need to pay for return shipping.

Changed your mind? Items can be returned within 7 days of delivery if they are unused, unworn, unwashed, and in their original packaging.

The customer is responsible for return shipping costs. Original shipping charges are non-refundable. Returns sent without prior approval may not be accepted.

If your tracking has not updated for more than 30 days, contact us and we will reship your order or issue a full refund. Packages undeliverable due to an incorrect address provided at checkout, or left unclaimed, are not eligible.

For hygiene reasons, used grooming tools, opened treats or food, and items that show signs of use by a pet cannot be returned unless they arrived damaged or defective.

We do not offer direct exchanges. Please request a refund for the original item and place a new order.

Approved refunds are issued to your original payment method within 3–5 business days. Your bank may take additional time to post the credit. There is no restocking fee.

Send us a message through our contact page — choose “Return” as the topic and include your order number and photos if applicable. We'll reply with next steps.